Returns Policy
We want you to love your new parts and gadgets! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help!
- All RMAs must be authorized with us prior to sending any returns back.
- Returns must include all parts, pieces and accessories included with the product(s), including packaging. Your return may be denied if it is received in incomplete or damaged condition.
- Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items.
- Returns may take up to 2 weeks to process, not including transit times.
- Replacement orders can not be modified to include different or additional parts.
- P3R will pay/refund return shipping charges if the damage is found to be related to a manufacture error.
- Returns for orders older than 30 days are eligible for replacement or store credit only.
- We reserve the right to limit support, and deny returns on items that were purchased over 30 days ago, ding and dent items, old version releases, and products not purchased directly from P3R.
- In the event that your return is not received in restockable condition, we reserve the right deny your return, or change your refund method to store credit only. This is determined on a case-by-case basis.
- For best service and lowest risk of loss/damage to your return, we suggest that it is sent via a trackable shipping method such as FedEx Ground. Lost packages that are sent via non tracked methods are not guaranteed.
- No returns should be sent in a flat envelope. The mail system uses rollers to sort the flat packages and crush/damage the items in transit. Please use a box or reinforced padded mailer at a minimum.
Do your products appear to be dead on arrival or not quite working as advertised after using them? Do you feel like you may need some assistance with troubleshooting? Please consider heading over to the P3R Discord Server and message us to get assistance from P3R’s Technical Support team.
If you read through the article and are still having issues with the product(s) consider creating a Discord post. A technical Support representative will review the topic and determine what the best course of action is. You will either receive a private message from a moderator or someone in the community. A P3R Technical Support rep will then proceed to assist with troubleshooting within approximately 3 business days of the topic being posted depending on current circumstances.
Once done troubleshooting, the Technical Support rep may have you fill out an RMA request ticket. Once we obtain your ticket, we will begin to process your case as an RMA ticket.
Please do not remove, de-solder, or otherwise modify any components that are installed on your product. We need to try and replicate your testing environment and removing installed components can cause complications.
Please email [email protected] right away. Include a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service as needed.
Are one or more of the items you had ordered not what you were expecting? If you believe that P3R sent you the wrong item submit an RMA ticket and we will get things straightened out!
We apologize that there is a small selection of products that we can not offer a return on. This list includes
- Custom Kits or Products Specially Sourced for Custom Kits
- Products containing Lithium Ion Batteries
- Lithium Ion Batteries
- Lithium Metal Batteries
- Lithium Coin Cell Batteries
- NiMH Batteries
- Alkaline Batteries
If a non returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.
Please note that due to shipping regulations, you can not legally ship Lipo batteries without proper certification.
We have created relationships with some of our suppliers as they have replacement parts and support experts to assist with their products. We may direct you to the product manufacturer for support when applicable.